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    0 Replies Latest reply on Jul 21, 2015 8:08 PM by felix.rubio

    Rapid7 News: Important Update Regarding Rapid7 ... | Rapid7 Community

      I wanted to update you on the latest state of the Rapid7 Community and Support Portal.

       

      In response to your feedback, we've made the decision to transition the Community back to Jive, the previous platform for the site, the evening of Friday, June 5.

       

      What does this mean? We are setting things back to how they used to be before April 1 of this year.


      •    All users: After June 5, if you were a SecurityStreet user, your previously-active credentials for SecurityStreet will work once again. Upon logging in, you should find your profile and previously-contributed content intact as they were before April 1. You can continue to access the community at this link: http://community.rapid7.com

      •    Rapid7 Customers: After June 5, your current Community credentials will continue to work on the Support portal, where you can log support tickets and vote on product enhancement ideas. You will not need to make any changes to your account or take any action when this switch occurs. The direct URL where you can access the Support Portal will be: http://rapid7support.force.com/customers

      Any content created in the Community since April 1 (blog posts or discussions) will be ported over to the Jive-based site.

       

      After June 5, if you’ve forgotten your old password on Jive, all you’ll need is the email address you used to register and you can initiate a password reset to generate a new password.  If you don’t remember your email address for the previous community site, please contact me (community@rapid7.com) and I’ll be glad to help.

       

      Once again, we extend our sincerest apologies for the poor experience on the community site since April. Thank you for your continued patience as we work to correct our previous mistakes.

      We will provide more info and updates via email and on our blog. Please don’t hesitate to reach out to me if you need any help.

       

      As always, we are grateful for your feedback and welcome your thoughts and comments on how we can do better.

       

      Thank you,
      Maria Varmazis (@mvarmazis)
      Community Manager

      A great story of a failed SFDC Community.

      Shared with Jive Anywhere

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