I wanted to update you on the latest state of the Rapid7 Community and Support Portal.
In response to your feedback, we've made the decision to transition the Community back to Jive, the previous platform for the site, the evening of Friday, June 5.
What does this mean? We are setting things back to how they used to be before April 1 of this year.
• All users: After June 5, if you were a SecurityStreet user, your previously-active credentials for SecurityStreet will work once again. Upon logging in, you should find your profile and previously-contributed content intact as they were before April 1. You can continue to access the community at this link: http://community.rapid7.com
• Rapid7 Customers: After June 5, your current Community credentials will continue to work on the Support portal, where you can log support tickets and vote on product enhancement ideas. You will not need to make any changes to your account or take any action when this switch occurs. The direct URL where you can access the Support Portal will be: http://rapid7support.force.com/customers
Any content created in the Community since April 1 (blog posts or discussions) will be ported over to the Jive-based site.
After June 5, if you’ve forgotten your old password on Jive, all you’ll need is the email address you used to register and you can initiate a password reset to generate a new password. If you don’t remember your email address for the previous community site, please contact me (firstname.lastname@example.org) and I’ll be glad to help.
Once again, we extend our sincerest apologies for the poor experience on the community site since April. Thank you for your continued patience as we work to correct our previous mistakes.
We will provide more info and updates via email and on our blog. Please don’t hesitate to reach out to me if you need any help.
As always, we are grateful for your feedback and welcome your thoughts and comments on how we can do better.
Thank you, Maria Varmazis (@mvarmazis) Community Manager
Configure your Jive Community experience by selecting a track. We'll use this track on the homepage to show you relevant content and help you find resources quickly. You can change your track easily from the homepage or your profile.
As a community manager, you're an ambassador for your Jive community as you build places, curate content and engage with fellow community members. To help you go further with your site, we'll share success stories and other resources.
Whether considering a new purchase or working on an upgrade, technology managers need insight on the best ways to implement a community and learn more about the various upgrades in software releases.
An effective community starts with sound business strategy. As your community matures, you'll want to learn and share best practices for implementation and continued success.
Whether you're a developer, system administrator or a designer, you need insight on building a great user experience for your Jive community. Get the scoop on theming, API's, upgrades and more.
We've got a special area for partners to get essential information and best practices they need for describing and selling Jive to potential customers.
Whether or not you have a specific role in your Jive community, this track highlights areas of interest to Jive users such as training materials, community best practices and an opportunity to network with other customers.