I'm an intern working on a summer project for this company and I was wondering how you guys measure the success of your help and training sections of your sites. I find some of the help documents in our Help Community have over 10,000 views but only 3 ratings and 20 likes. How do we know the user found what they were looking for help on? What is particularly hard about the help area is that more views on a doc doesn't necessarily mean that it is helping, because someone looking for help on one topic might view five before they find the one that helped them.
I am new to this company and to Jive so bear with me, any input is appreciated.