0 Replies Latest reply on Aug 6, 2015 3:12 PM by felix.rubio


      The 6 Critical Components of T-Mobile's Effective Learning Ecosystem

      Bersin-TMobile Webinar- The 6 critical components of an effective learning ecosystem

      In the 2015 Deloitte Human Capital Trends study, 84 percent of survey participants rated learning as a critical or urgent problem, and learning and development (L&D) issues became the No. 3 talent challenge.

      Despite the critical need, L&D is still not seen as adding strategic value to the business.* It is time for reinvention. High Impact Learning Organizations, like T-Mobile, are building learning ecosystems, not just programs, that support efficient and effective development, wherever and whenever needed.

      Join David Mallon, Head of Research for Bersin by Deloitte, Deloitte Consulting LLP, and T-Mobile learning leaders Tony Gonzalez and Rich LaGow, as they reveal the essential components that have optimized learning for their customer service team.

      Topics to include:

      • Key considerations when creating a learning ecosystem
      • How to determine the right tools
      • Lessons learned from T-Mobile’s journey

      This webinar will provide you the foundation for developing an effective learning ecosystem.

      *Key Findings: Becoming a High-Impact Learning Organization Research, Bersin & Associates / David Mallon, August 2012.


      David Mallon                               Tony Gonzalez                           Rich LaGow 
      Head of Research                      Sr. Program Manager                 Analyst, Technology Systems 
      Bersin by Deloitte,                      T-Mobile                                     T-Mobile 
      Deloitte Consulting LLP 


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