3 Replies Latest reply on Aug 20, 2015 6:56 AM by jeph.yang

    Outlook plugin can not select stream , stays on loading

    eberg

      Outlook plugin shows the inbox steam , but I am unable to select another stream.

       

      When I try to choose another stream it stay on loading.

        • Re: Outlook plugin can not select stream , stays on loading

          Hi Eddy,

           

          I'm sorry to hear about the issue you're seeing with selecting a stream.  It's not immediately apparent what is causing it to fail, but it could be due to an error or unsupported content.  If you haven't already done so, please try closing out Outlook completely and restarting it, or try uninstalling the Jive for Outlook add-in.

           

          If the steps above don't resolve the issue, I would recommend submitting a support case for in-depth troubleshooting to help identify the cause of the hang up.  Due to the complex nature of the application, we'll need to analyze the logs and made further analysis.  Please also grab and attach the relevant logs as outlined here:

           

               How to Find the Jive for Office and Outlook Logs

           

          If you're not familiar with the case submission process, I would recommend reaching out to your community manager to verify your internal submission process.

           

          Regards,

           

          Jeph Yang