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- Same recommendation (and share with them the "reply from email" feature or the Outlook connector, if you have those set up)
- The ability to follow a tag is the simplest solution I have. But this of course means that people need to tag. so it is not 100% reliable
Agree with Kara 100%... no matter the follow option, "inbox" will always be a choice they can make for that action. But for specific words, tags are the best bet.