Hello everyone - We are trying to get a sense for how other companies are committing resources for Jive and best practices. Interested in hearing about your current resources devoted to your platform, including both full time and part time, and where they reside within the organizational structure. Also, would be great to know if you have a network of advocates that span regionally or globally and whether or not Jive support is an official part of their job or just something they have voluntarily agreed to do in addition to their current duties. Finally, what if any dedicated IT support do you have to support your platform. Thanks!
Hi Bruce, sorry this is a little late - I just stumbled across your question:
Check out this amazing resource from the Community Roundtable State of Community Management Special Report - Jive Software , particularly page 17.
Also this is a great thread where community members chime in with how their community teams are structured How is your Jive team set up?