The way companies interact with their customers and prospects has changed a lot in recent years. Your marketing, sales, customer success and professional services departments all own various “touch points” that intentionally or unintentionally contribute to a customer’s experience. But do these interactions result in an overall experience you are proud of? One that generates loyalty to your brand or your organization? Do they help to create the kind of customer who avidly recommends your products or services to others?
In contrast, when a great CX is edited together, the individual moments build a memorable journey for the customer. And not all scenes need to be a car chase. Good, meaningful interactions that advance the story can still create a great movie overall. But if each scene in your customer experience isn’t crafted with the end result in mind, you’ll likely end up with something that’s more "Ishtar"than "Citizen Kane."
Configure your Jive Community experience by selecting a track. We'll use this track on the homepage to show you relevant content and help you find resources quickly. You can change your track easily from the homepage or your profile.
As a community manager, you're an ambassador for your Jive community as you build places, curate content and engage with fellow community members. To help you go further with your site, we'll share success stories and other resources.
Whether considering a new purchase or working on an upgrade, technology managers need insight on the best ways to implement a community and learn more about the various upgrades in software releases.
An effective community starts with sound business strategy. As your community matures, you'll want to learn and share best practices for implementation and continued success.
Whether you're a developer, system administrator or a designer, you need insight on building a great user experience for your Jive community. Get the scoop on theming, API's, upgrades and more.
We've got a special area for partners to get essential information and best practices they need for describing and selling Jive to potential customers.
Whether or not you have a specific role in your Jive community, this track highlights areas of interest to Jive users such as training materials, community best practices and an opportunity to network with other customers.