3 Replies Latest reply on Oct 1, 2015 1:21 PM by Libby Taylor

    Email notification doesn't work

    jasonalm

      Hi,

       

      Since last night, we didn't get any email notification for the comments. Does anyone have the same issue?

       

      Jason

        • Re: Email notification doesn't work
          Libby Taylor

          Hi Jason, Do you have a the notification setting set up for email comments to a post? Depending on what your settings are you may get them for at-mentions but not simply for comments. If you can take a screen shot of your settings, I can tell you is you've got it right for email notifications for comments without at-mentions. Also, in order to receive email notification of comments where you are NOT at-mentioned, you'd need to either be the author or following the doc/discussion in your inbox and ALSO have email notifications turned on.

          You may also want to see Set-Up Email Notifications and Preferences

            • Re: Email notification doesn't work
              jasonalm

              Hi Libby,

               

              Thanks for your reply. We didn't change any settings. We have been using Producteev for more than a year now. Not only we didn't receive the email notification, but the notification on the top right corner on producteev.

               

              Here is the setting:

              Under notification settings, The checkbox is on when comment is added.

               

              Since last night, none of my co-workers receive the email notification. Can you please look into this?

               

              Thanks,

               

              Jason