Hi Jason, Do you have a the notification setting set up for email comments to a post? Depending on what your settings are you may get them for at-mentions but not simply for comments. If you can take a screen shot of your settings, I can tell you is you've got it right for email notifications for comments without at-mentions. Also, in order to receive email notification of comments where you are NOT at-mentioned, you'd need to either be the author or following the doc/discussion in your inbox and ALSO have email notifications turned on.
You may also want to see Set-Up Email Notifications and Preferences
Thanks for your reply. We didn't change any settings. We have been using Producteev for more than a year now. Not only we didn't receive the email notification, but the notification on the top right corner on producteev.
Here is the setting:
Under notification settings, The checkbox is on when comment is added.
Since last night, none of my co-workers receive the email notification. Can you please look into this?
Hi Jason, Unfortunately I am not that familiar with Producteev. I'd like to refer you to the Producteev support place where other members or our product team led by Shantanu Rangnekar can respond to your question. I thought you were referring to the email notifications coming from this community, the Jive Community.