1 Reply Latest reply on Oct 7, 2015 1:15 PM by historian

    Problem Accessing Public URL's from Twitter Mobile App / Site

    Jill Ross

      We have several reports of colleagues sharing publicly accessible content via short URL (bit.ly or ow.ly) on Twitter, and the links are working fine from a desktop, but when clicked from a mobile device within the Twitter app or mobile site, the end user gets the following error:

       

      error-mobile.png

       

      Here are a few examples:

       

      https://t.co/c8m0yZ3FaN

      bit.ly/1KrV4MH

       

      I received the same error message in the screenshot above when I tried to click these links from my mobile device, but from my desktop, they worked fine.

       

      Has anyone else encountered this problem with their public-facing content (no login required) within an external community? We just went through a very long support case with no conclusion.

       

      Thank you,

      Jill

       

      Jive Support Developer