3 Replies Latest reply on Oct 8, 2015 3:54 AM by sscullion

    When setting up a group I have lost the option to make the group external? I could do this previously, but cannot now.

    bill.wright@brandintellect.com

      When setting up groups I used to see an option to identify the group for 'external users', now this option does not appear when setting up groups. Anyone know why? I still have options to set privacy but not to identify the group as external

       

      JIve external user option not there.png

        • Re: When setting up a group I have lost the option to make the group external? I could do this previously, but cannot now.

          Hi Bill,

           

          In addition to enabling Externally Accessible Groups from the Jive Admin Console, you must also specify a private or secret group.  Your screenshot shows this is an Open group:

           

          screenshot.PNG

           

          Open and Members Only groups cannot be configured as an externally accessible group.  More documentation is available here:

           

          Enabling External Groups

           

           

          Group owners can make private and secret groups accessible to outside contributors if this feature is enabled in your community (by your community administrator).

           

          Fastpath: Admin Console > System > Settings > Externally Accessible Groups > Enable externally accessible groups

           

           

           

          When enabled, private and secret groups can become externally accessible. When a group becomes externally accessible, group members, both external contributors and standard community users, can invite external contributors to thesegroups.

           

          When disabled after being enabled for a period, all content created by external contributors will continue to exist, and external contributors will continue to be visible in the community, but they will no longer be able to log in.

           

          By default, externally accessible groups are enabled in internal communities (typically those that serve employees) and disabled in external communities (typically those that serve customers, vendors, and partners).

           

          Note: To use Single Sign-On with External groups, see Setting Up an Entry Page for External Users.

           

           

           

          1. Assign specific users or user groups the permission to create externally accessible groups (Admin Console > Permissions > Social Group Permissions). For detailed instructions, see Permissions for Externally AccessibleGroups. Those users will see the option to Enable external access under the Advanced options when creating or editing a group in the end user interface.
          2. For step-by-step instructions on creating a group with external access, see Creating Externally Accessible Groups.

           

          SOURCE:  https://docs.jivesoftware.com/cloud_int/comm_mgr/jive.help.core/#admin/EnableEAG.html

           

          I hope this helps.

           

          Regards,

           

          Jeph Yang

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