5 Replies Latest reply on Apr 15, 2016 4:37 PM by pvanderhyde@tableausoftware.com

    Issue with Jive Reporting

    ray.menzies

      We're trying to use the Jive Reports to be able to better manage user engagement on the forums.

       

      We've encountered what appears to be a bug.

       

      When we run the Content Creation report, we select the last 7 days as the date range.

      I then click on "Download CSV" from the "Content Leaderboard"  window.

       

       

      On opening the CSV file, two things are apparent :

       

      • The report is limited to 1000 records
      • The report actually ignores the date selector and reports on the first 1000 items from the OLDEST items in the database. In our case, it began reporting from 2008

       

       

      This means that unless we archive old data, at a certain point in time, the reports will never include current forum activity.

       

      Is this expected behavior ?


      Thanks