1 Reply Latest reply on Oct 15, 2015 12:45 PM by Billy Volpone

    Selectively displaying Top Participants?

    gordon_sorensen

      In our Top Participants widget, we have quite a few of our internal employees listed (we are an external customer support community). So much so that I don't currently badge them. However, I want to begin badging them. But I would like to exclude them from being listed in the Top Participants widget so it doesn't look like our community is totally dominated by us. Have any of the insightful and creative minds out there figured out a way to do  this?

       

      And yes, I realize getting more of our customers involved is the ultimate answer. And there are plans to do that. But also am  wondering about this idea, too.

       

      thanks.

        • Re: Selectively displaying Top Participants?
          Billy Volpone

          While I know you already called it out, your last point was definitely going to be my answer as well - but I think we can speed up this process with some focused gamification techniques. Depending on the types of missions you create, we can cater them to actions more likely to be taken by a customer than an employee and therefore customers should in theory rank higher, faster even with employees initially having more action items. Obviously in the long run it all takes care of itself, but I understand your focus right at this moment.

           

          Some of things I've seen others do is instead of putting up a leader board right away, they've featured a specific client or two on that homepage or group page. Calling out someone and rotating that featured customer weekly or monthly can help drive more users to champions over employees right out of the gates.