1 Reply Latest reply on Oct 22, 2015 9:17 AM by jeph.yang

    PPT slides created from masters not displaying as intended. Help!

    stephylewis

      Hi, we use Jive 7 at our company and are experiencing something strange. Presentations made from our master slides (some, not all) aren't displaying with the proper formatting through the Jive platform. If the slides are created from scratch to mimic the slide master, however, they display fine. We're experiencing problems in font size, line height, margins/padding, and bullets. Help!

       

      master.png     scratch.png

        • Re: PPT slides created from masters not displaying as intended. Help!

          Hi Stephanie,

           

          I'm sorry to hear about the rendering issues you're seeing with the Jive document preview.  This could be due to a number of things and will likely require directly troubleshooting to identify.  I would recommend submitting a support case in your private Jive Community customer group and provide along with it a sample file for analysis.  Likewise, you may test this against LibreOffice directly to verify if the rendering issues are a current limitation, since LibreOffice is used in the Jive document conversion process.

           

          If you're not familiar with the case submission process, l please reach out to your community manager for guidance.

           

          Regards,
           

          Jeph Yang