2 Replies Latest reply on Oct 27, 2015 6:49 AM by andrew.stivelman

    Endless loop prompting to update Jive for Office add-in but will not update

    andrew.stivelman

      I had installed the Jive for Office add-in on my Win7 machine a few months ago.  The past few days I'm getting a pop-up message telling me there's an update available.  I select to update, the progress bar continues to about 30% of the length of the bar, then the dialog box closes and nothing is updated.  All day long, about every 10 minutes I get the same thing.

       

      I've disabled the add-in in all my Office apps but this has not helped.

       

      If I try to uninstall the current version, I get an error that it cannot find the previous version .msi file and uninstall fails.

       

      I really need to fix this, it's extremely annoying.  Anyone have any suggestions?  Thanks.