1 Reply Latest reply on Oct 30, 2015 2:09 PM by jeph.yang

    Can someone help me with some issues with Jive Rewards ?

    laurios

      I believe I’m having trouble  with the rewards program. I’m not able to visualize  the Rewards option in my management menu (1), also I’m not able to  visualize all my awards (2).  How can I solve these issues?

       

      (1)

      Imagen4.png

       

      (2)

      Imagen5.png

        • Re: Can someone help me with some issues with Jive Rewards ?

          Hi Laura,

           

          I'm sorry to hear about the missing Rewards interface.  I see that this may be disabled, as core (legacy) status levels is enabled and is not supported at this time with Rewards:

           

          Screen Shot 2015-10-30 at 2.03.08 PM.png

           

          I've disabled this for you in the interim, but the Rewards issue should not (cannot) be turned off in Jive Cloud 2015.3.  Since this will require further in-depth analysis, please submit a support case in your Jive Community customer group for direct troubleshooting.  If you're not familiar with the case submission process, please reach out to your community manager.

           

          Regards,
           

          Jeph Yang