1 Reply Latest reply on Nov 3, 2015 10:26 AM by jeph.yang

    How do you disable digest emails for users in Jive Cloud?

    Jeff Shurtliff

      Is there a way to disable digest emails and other email notifications in Jive Cloud? 

      In Jive 5, 6, and 7 this was done by editing the jive.digest.enabled value in the system properties.  (See How to disable or enable Community Digest emails for all users)

       

      However, it doesn't look like this is available in Jive Cloud.  Is there another way to accomplish this?

      Could the ExtProps service (https://developers.jivesoftware.com/api/v3/cloud/rest/ExtPropsService.html) possibly be used to do this?

       

      Thanks,

      Jeff

        • Re: How do you disable digest emails for users in Jive Cloud?

          Hi Jeff,

           

          Disabling of email digests is only supported for Jive-x Cloud communities and will likely require a support case, as the necessary system properties may not be accessible to you.  This is not supported for Jive-n Cloud environments.

           

          If you're using a Jive-x environment and wish to make this change, please submit a support case in your private Jive Community group and a team member will review this for adjustments.  However, if this is being reported for your Preview environment and was already addressed in Customers are receiving newsletters from sandbox environment, then you no further actions are required.

           

          I hope this helps.  Let me know if you had any other questions.

           

          Regards,
           

          Jeph Yang