4 Replies Latest reply on Nov 19, 2015 4:00 PM by Brad.Fitzgerald

    Using Jive for Innovation

    couryj

      Hello! Does anyone use jive for innovation? If so, do they have any pointers for how to get an innovation program setup in their community?

      Note: Our community is in cloud

        • Re: Using Jive for Innovation
          Patty McEnaney

          Hi Joan,

           

          We implemented an Innovators Program for our internal community using Jive. We had a great exerience with the program in terms of employees taking a risk by offering their ideas for review by everyone in the company. We were thrilled with the participation. People got excited about being asked for their ideas and having the chance to vote on the finalist proposals. We allowed individuals AND teams to submit proposals as a way of encouraging collaboration.

           

          Use of Spaces

          We created a new space called the Innovators Program available for viewing by all employees. We filmed a video about what innovation meant and embedded it in the space. We also had a section in the space to identify the Innovator's Program objectives and rules. We encouraged everyone to submit a proposal that addressed either revenue, cost or client experience. A good idea was offered by an employee after we opened up the program that that we should also address employee engagement, which will be one of the objectives next time. We embedded a webform in the space that allowed employees to upload proposals. These proposals were then published to a private sub-space where our Innovators Selection Committee could vote on proposals by assigning up to five stars, using another Jive capablity, for each of the 72 submitted proposals. We identified 16 proposals that received the highest ranking from the Innovators Selection Committee and then created another sub-space to publish the proposals for the 16 Innovators Program finalists.

           

          Ideation Module

          For the final portion of the program, we used the Ideation Module to offer the company's employees a chance to vote on their favorite proposals among the 16 finalists. We decided to identify the winner based on a popular vote.

           

          Caveat

          We relied heavily on our community's tech team to make this happen and it took a lot of time on their part to figure out how to make it all work behind the scenes.

           

          Hope this helps. It took about four to five months to make this all happen as you have to be very deliberate about the communication process behind all the Jive process in addition to really thinking through the process from a technical standpoint.

          2 people found this helpful
            • Re: Using Jive for Innovation
              couryj

              Patty McEnaney, thank you for sharing your information! you are a gem! We've had a similar thought process about how to set it up. Do you find there is a lot of monitoring/time that goes in to the way you set it up (outside of the tech team working behind the scenes)? Also, how did you have people submit their initial idea? Through Jive message/email/custom setup?

                • Re: Using Jive for Innovation
                  Patty McEnaney

                  Hi Joan,

                   

                  I was fortunate to work with an executive of our firm, our marketing director and the manager of our Tech team. There was a lot of time spent collaborating with each other and doing our own separate work. It was a very rewarding project for all of us. We had to ensure we identified a solid process that encourated innovation, had to build out the interface, had to solicit a team of experienced people to review the proposals, had to write up all the communications and had to engender enthusiasm so people participated. The wording of all communications had to be really thought through, meaning that we had to anticipate how someone might interpret or respond to something differently than we might have intended. It probably makes sense to get someone from HR involved as they are accustomed to thinking through all the possible outcomes of a communications message. My colleague from marketing was really good at thinking all that through. We embedded a webform for people to be able to submit applications within the Innovators Program space, so it was a custom-job done by our Tech Team. You also want to make sure you test that. We had some people submit proposals that didn't get uploaded to the space. We also found that people waited until the last minute to submit proposals. We published a list of all the proposers to ensure we had received everyone's proposal. It turns out some had been "missed" and publishing that list was a way of double checking.

              • Re: Using Jive for Innovation
                Brad.Fitzgerald

                When you say "Innovation" its pretty broad, so it really depends on what you want to do.  In my former position, we used Jive for a Collaboration tool specifically for online brainstorming.

                 

                We primarily used Projects in a specific Space as a place where someone would pose a "challenge" to the crowd and ask for a solution.  It took some behind the scenes massaging and 1:1 with the "challenge owner" in order to get it setup properly in Jive.  We usually asked the owner to submit at least one discussion per challenge (but they could create multiple discussions if they wanted) and Ideally they would also submit some sort of document/research brief to give the internal crowd some background. On my end, it only took about 1 hour of my time.

                 

                The only other thing I did was do a bit of promotion internally once the challenge was ready.

                 

                The natural Jive features took over from there. We never got that "big wow" success, but that wasn't Jive's fault.  We did get some really great solutions and new ideas. In most cases, the challenge owner was responsible for selecting and developing the ideas that were submitted.