All the customization's are applied properly to all pages, except for unauthorized page.
This page is rendered from theme applied using out-of-the-box Theming Tool.
Customization's applied through custom theme file are missing on this page.
(customization's are applied in combination of custom theme using admin console and out-of-the-box Theming Tool)
As seen in the above picture, custom footer and header are missing.Is this a bug, or am I just doing it wrong?
From your description this behavior appears to be an issue that is being tracked by our engineering team as JIVE-40473. Looking through its notes there is no current ETA available for a fix. However, if you would to track the status of this bug, please submit a case in your Jive Community customer group and the next available support engineer can associate your instance to the bug.