1 Reply Latest reply on Dec 15, 2015 10:51 AM by jesse.fuller

    Jive Support Centre

    sarahmegarity

      Hi - I was today configuring the jive support centre for my community when all the subspaces I had linked to the support centre disappeared from the Support Centre. This trend continued, even after doing everything again and applying a hard refresh. Is there anything else I should try or is this a problem?

        • Re: Jive Support Centre

          Hi Sarah,

           

          Sorry to hear your links are being removed in your instance. In order to better troubleshoot this behavior please submit a case in your customer group here in the Jive Community and the next available support engineer can assist with investigations into your instance. When you submit the case if you could also provide the following it should assist them in their investigation.

           

          1. The steps you are taking to replicate the behavior

          2. A screenshot of where you are adding the links

          3. An example of one or two of the links you are attempting to add

           

          Thanks!