i tried to place the mysql-connector-java-5.1.38-bin.jar in services/eae-service/lib/ but still getting errors (ps : not sure this is correct way to do )
2015-12-16 15:22:42,700 [CheckRecommenderForCommandThread] INFO  com.jivesoftware.eae.service.dao.core.ConfigurationPropertiesDAO - Empty configuration properties file '/usr/local/jive/services/eae-service/etc/instance_properties.json' found in ConfigurationPropertiesDAO - return empty properties
2015-12-16 15:21:05,211 [http-nio-127.0.0.1-9001-exec-2] [::] ERROR com.jivesoftware.community.RefererHelper - Unable to get action configuration for action setup.thirdpartydatasource
I'm sorry to hear about the installation errors you're seeing. Since this will likely require targeted troubleshooting, I would recommend submitting a support case in your Jive Community customer group for direct assistance from a team member. Please include a copy of your sbs.out and sbs.log files for analysis.
If you're not familiar with the case submission process, please reach out to your community manager for guidance on your internal process.