Hi External Community people,
Here's a weird thing I noticed and would like to fix: the footer of the emails that go out from the system seem to be unconditional - not distinguishing between unregistered people and community members - but assumes that the emails are going to registered users.
Here's the language in the footer that gets tacked on to every email that goes out:
This same language is placed in the footers of emails sent to unregistered users using the "send invites" tool (available in the left margin of the community "people" area). But we can fairly assume that the recipients of emailed invitations to join the community are
You all know that precise messaging to customers is very important, and it is especially important when sending them invitations to join your community - for most customers this will be their first impression of your resource. This is no place for mixed messages.
How do we fix this? A number of the message templates contain conditional statements, so it seems there should be some conditional statement that detects where the recipient is not already a member, and is thus able to select a footer specifically targeted for unregistered users. How do we configure the footer so it at least doesn't send any message to unregistered users?
Thanks for your help! - Josh