1 Reply Latest reply on Dec 22, 2015 12:27 PM by jeph.yang

    User having issue when attempting to create a poll

    clinton0

      The user gets the issue attached.

       

      Helpful Information

       

      Is the problem reproducible? If so, how? >>create a simple poll and publish
      only for 2-3 selected individuals inside Keystone community. I don’t know if
      others are affected. Document upload works fine.

      Can this error be reproduced by the
      affected users consistently? If so, what are the steps to do so? Is it
      affecting all users, or a subset of users? Is it triggered by accepting social
      group invitations, or by clicking in Spotlight search?

       

      Was the user actually logged out? >>no wasn’t

      Are they able to continue browsing the
      instance after facing the error, or are they forced to log back in?
      >>refresh doesn’t help, can only
      close the poll.

       

      When was a time (with timezone) and the
      username of a user that ran into this?
      >>between  3:00 and 5:30 PM CET. Instance
      is not on-prem, but hosted.

      If your instance is On-Prem, please also
      include your sbs.out, sbs.log, and jive-httpd-access logs that cover this same
      time period.

       

      Are there any Network issues? >>not for my knowledge. Don’t use
      Chrome here.

      The easiest way to test this is to use
      Google Chrome. Click the Menu button > Tools > Developer Tools, Network
      tab. Click the

      button, which will clear the Network pane, and then reproduce the error. Are
      there any 400 or 500 errors that show up? They will show up as red. Click them
      to expand them, and add them to the case.

       

      Are there any Javascript errors? >>No

      Again, testing this is easiest in Google
      Chrome. Click the Menu button > Tools > Javascript Console. Click the
      button, which will clear the Console
      pane, and then reproduce the error. Are there any javascript errors that show
      up? They will show up as red. Click them to expand them, and add them to the
      case.