1 Reply Latest reply on Dec 23, 2015 7:03 AM by jeph.yang

    Issues logging on

    dfarley@spredfast.com

      Hi,

       

      Can someone help me today? I am unable to login to my Jive Cloud instance even though I am definately using the correct password (i noted it down). Also, when resetting my password I never get the reset email sent through. Can someone help me? My instance is below:

       

      Login | Spredfast Community

       

      Thanks

        • Re: Issues logging on

          Hi Dan,

           

          I'm sorry to hear about your access issues to your Jive-x Cloud environment.  I don't see that this is a live site, so that explains why you're not receiving emails.  I would recommend working with your existing commuinty manager to setup your access.

           

          Let me know if you had any other questions on this.

           

          Regards,

          Jeph Yang