1 Reply Latest reply on Dec 29, 2015 4:03 PM by john.decker

    Why did Jive's Gmail extension disappear?

    peter@thefire.org

      I have Jive anywhere installed for my work, and until recently it had a useful extension that let me move emails directly over to Jive, and a blue box would light up to let me know that a conversation had moved to Jive and provide a link to find my way directly to the new thread. Now that has disappeared, as it has for several colleagues of mine. This is, to say the least, a major inconvenience; it renders a large part of my Jive user experience pointless. Has anyone else had this problem, and does anyone know the fix?

       

      Peter

        • Re: Why did Jive's Gmail extension disappear?

          Hi Peter,

          To ensure the Gmail Cartridge is published in your community, a system admin can go to the Admin Console > System > Settings > Jive Anywhere > Cartridges. Here you will be able to select Publish so that users have the option.

           

          I see that thefireorg, a member of your support group, recently created a case in which Jive Support identified a bug surrounding the cartridge. Therefore this might have been disabled by one of your community managers until the bug is resolved.

           

           

          Hope this helps.

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