2 Replies Latest reply on Jan 18, 2016 1:50 PM by jrecker

    unable to play videos

    jrecker

      There are various URLs that include embedded videos that we are now unable to watch. This is the error message we receive once the page loads:

       

      videoissue.png

        • Re: unable to play videos

          Hi Joseph,

           

          I checked the Jive Software Status page, however am not seeing a wide-spread video issue. As such I would suggest submitting a case in your customer group here in the Jive Community where a member of our support team can perform further investigations into your instance.

           

          Reviewing through content you have created I see where you have already done this, Unable to play videos , so would recommend following-up there for next steps.

           

          Thanks!

            • Re: unable to play videos
              jrecker

              hi Jesse,

               

              Thanks for the reply. Let me know if i can provide any more info on this issue. It's still a problem in our Org. Some of these videos were uploaded in September, and only last week did we start receiving the error message. So, i am not sure what has changed recently.

               

              Thanks,

              Joe