1 Reply Latest reply on Jan 21, 2016 7:44 AM by jesse.fuller

    How to turn on Macro for usernames in Jive

    vanitha.basant

      Hello,

       

      In my community, when someone is @mentioned in a post, it initially shows up as firstname.lastname. Upon save, however, this reverts to the user id (company format that is alpha numeric). This is not a good experience as the users are not able to recognize the @mentioned users.

       

      Does this have something to do with some macro within Jive that is not turned on or has to be enabled?

       

      Thank you!

        • Re: How to turn on Macro for usernames in Jive

          Hi Vanitha,

           

          From your description, it sounds like the "Show Full Name in User Mentions" option is what you are looking for. This can be found in your admin console >> people >> settings >> global profile settings tab:

           

          Screen Shot 2016-01-21 at 7.42.02 AM.png

          Let me know if setting this and performing a user search index rebuild surfaces a user's name.

           

          If not, I would recommend submitting a case in your secret customer group here in the Jive Community so that the next available support engineer can investigate further into your specific instance.

           

          Thanks!