Reviewing through the image you provided this is only a general error that indicates there is an error somewhere in the configuration/connection between your SSO provider and Jive. As a next step I would recommend submitting a case in your secret customer group here in the Jive Community where the next available support engineer can assist with investigating into the behavior.
Additionally, if you could provide the following when submitting the case it should assist their investigation.
1. Username of the user seeing the error
2. If there is more text below what is pictured in your screenshot, please copy/paste the entire contents of the error into a .txt or .doc file and add that to the case as well.
I have the information. Can you please tell me where I find my "secret group"? Someone quit and I inherited the product.