Hi Melissa, I haven't seen many people set up synonyms for common everyday words. (You are one dedicated community manager!) Typically they use synonyms for terms that are specific for their business. One example is acronyms. For example, If I were to set up synonyms here in the Jive Community, I would use:
- CRM = Community Manager Reports
- SSO = Single Sign On
- DES = Data Export Service
What are the organizational acronyms you use to represent teams and departments? What about products? Internal applications people use every day? That's probably where I'd go next. Your newbies will especially thank you.