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Anirban Dutta sorry for the delay in responding here! I know I've been giving you some material over the weeks to help put this presentation together but also curious to hear thoughts from some of our External Community Managers?
It's also probably worth opening this to the recently upgraded Customer Hub space. Appreciate everyone's help in advance!
Anirban Dutta thanks for the question and sorry for the delayed reply around JiveWorld. I'd definitely recommend perusing Jive Advanced Customer Measurement or chatting with Claire Flanagan on this topic. We also just posted some great presentations related to business value cases and reporting in the Advanced Community Management' track at JW16 - see everything here JiveWorld16 Video, Presentation, and Blog index
I hope that helps! cc Nathan Olson
Hi! Getting executive buy-in is always critical! I created this deck to help community managers (it got over 30,000 views- so this is a pain point, for sure) and hope it offers you some ideas.
Feel free to reach out if you want to dicuss. Vanessa