1 Reply Latest reply on Mar 1, 2016 6:30 AM by jesse.fuller

    Is there a way to fix the email notification delay?

    mfarr@eaa.org

      When I post something, sometimes it takes up to 12 hours to get sent out as an email notification. Is there a solution to make this automatic?

        • Re: Is there a way to fix the email notification delay?
          jesse.fuller

          Hi Michelle,

           

          Reviewing through your description, unless the content was set on a delay (for example a scheduled blogpost), this does not appear the be the expected behavior. As such I would recommend submitting a case in your secret customer group here in the Jive Community so that the next available support engineer can investigate further into your specific instance. When you submit the case if you could include the following it should help their investigation:

           

          1. Is this for a specific scenario or does it appear to be random?

          2. A copy of one of the email notifications (including full headers FAQ: Configuring and Troubleshooting Email Integration) which had a delay.

           

          Thanks!

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