2 Replies Latest reply on Mar 2, 2016 12:50 AM by patrick.faehling

    VPN for Cloud

    patrick.faehling

      You recently announced that VPN is available in the cloud (2016.1 Deep Dive: VPN for Cloud). Can we get more information on how we can implement it? This is not about additional pricing and information on that but first of all to get an idea on that topic. The deep dive is not really helpful.

        • Re: VPN for Cloud

          Hi Patrick,

           

          Reviewing through the 2016.1 Deep Dive: VPN for Cloud if you are interested in implementing this option,

           

          VPN for Cloud Implementation Process Overview

           

          VPN connectivity is only available as a purchased module. Please contact your Jive Account Manager if you would like more information about purchasing a VPN connection for your community. If you have already purchased a VPN module, a case will be opened in your Jive Community group with more information on the setup process, once the request has been processed by our Order Desk department.

           

          please reach out to your account manager, or if you are unsure who your account manager is, please submit a case in your secret customer group here in the Jive Community and the next available support engineer can assist in providing you with that information.

           

          For clarification, this will be part of the first steps taken when requesting a VPN:

          Jive Operations will post a reply to the setup case in your support group with a list of details that need to be provided or confirmed in order to begin the setup process. Once this information is supplied, we will use it to create a design diagram specific to your environment to illustrate how traffic would flow across the VPN.

          This will be similar to the following list:

          Screen Shot 2016-03-01 at 8.16.06 AM.png

           

          Thanks!