2 Replies Latest reply on Mar 7, 2016 12:02 PM by babate

    What do you call people who report to you?

    babate

      We're trying to figure out team structure. So far we have: Product Owner/Enterprise Community Manager, System Administrator, but then what titles do you offer for the working group? Project manager, analyst, engagement specialists?

        • Re: Question: what do you call people who report to you?
          radelgado

          Have you thought about using the term "Support Technicians? that is what we are doing right now. We are currently using the three-tiered hierarchy to organize our team members and helpers. it goes Tier 1 -   Baseline Support issues

          Tier 2 - Community Management
          Tier 3 - Critical Support

           

          this is at the top levels, below these are space administrators and moderators. It seems to work for us for now.

          1 person found this helpful
            • Re: Question: what do you call people who report to you?
              babate

              I also got a good suggestion from the "Community Rountable"

               

              I tend to like the term 'specialist' for individual contributors who are focused on engagement, analysis, etc. I think over the next few years we'll see title like Community Business Analyst, Community Architect and Community Engagement Specialist get more popular. We already are seeing quite a lot of Community Strategists.