Any thoughts on this from Jive Support or anyone else?
I've been looking at the User actions in the gamification console, and I don't see any indication that a trigger is firing when a discussion reply is marked as helpful, so I don't know how to track it or find out if it's being measured in our metrics. Similarly, it doesn't appear in the inbox.
However, people are receiving emails notifying them when a discussion reply has been marked as helpful (and clearly identifying the discussion as such) so something must be happening that's unique to this action.
Any help would be very welcome!