2 Replies Latest reply on Mar 21, 2016 3:22 PM by kritter

    Video will not play

    kritter

      Getting a strange error when trying to play a couple of our videos- the image shows up fine, but nothing happens when I push the play button. Am also getting an error when trying to download. I suspect this may have something to do with the source file, but as I have not encountered this problem before, wondering if anyone else and can provide some insight.

       

        • Re: Video will not play

          Hi Kylie,

           

          Reviewing through your description, I would recommend submitting a case in your secret customer group here in the Jive Community so that the next available support engineer can assist with further investigations specific to your instance. When you open the case, if you could include the following it should assist with the investigation.

           

          1. A link to the content

          2. Does this behavior occur in multiple browsers (IE, Chrome, FF, Safari) or does it appear to be specific to a certain brand/version?

          3. Attach a copy of the source file to the case

           

          Thanks!

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