1 person found this helpful
Reviewing through your description, I would recommend submitting a case in your secret customer group here in the Jive Community so that the next available support engineer can assist with further investigations specific to your instance. When you open the case, if you could include the following it should assist with the investigation.
1. A link to the content
2. Does this behavior occur in multiple browsers (IE, Chrome, FF, Safari) or does it appear to be specific to a certain brand/version?
3. Attach a copy of the source file to the case
Thank you, Jesse! I did try opening in a different browser and that produced an error message, so that will help the support team!