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You are correct in that permissions for marking are at the system (rather than place) level. In healthcare where the correctness of the answer is extremely important and yet you want to broaden the pool of answers, what a lot of orgs are doing is assigning a SME role to facilitate the answers on a regular cadence (1x/day or 2x/day) to check that:
- Answers ARE getting marked as correct to begin with. Most question askers don't always know they should mark an answer as correct.
- If there were answers marked correct in the last day (or whatever the audit period is) that they were marked correctly
You could also implement the "Official" mark to the flow and start marking good Q&A sets as "official" which not only adds the authority to the set but helps influence search results.
Thanks for this, Christy! This is the workflow we were thinking of--it's nice to hear what others are doing and know we're coming up with similar workarounds.
Rebecca Burgess, It looks like others are doing the same things we are--it's nice to have the solidarity. Haha.