The speakers in this session Design @ Jive: Evolving to Meet the Needs of Every User hit the nail on the head when they observed how users work. Folders, folders everywhere!! And people just want to know / the real problem is: "where's my stuff?"
I'm using Jive-n cloud for my employees (internal community) and we're still fairly new (rolled out in Feb 2016). The number one hurdle I have to overcome is the hierarchy/navigation issue. People expect the categories on the left hand side of Spaces / Groups to act as a left hand nav. They are frustrated when I tell them they can't have sub-folders (i.e information hierarchy within their Space or Group) and that we must promote key content through many helpful widgets or tiles instead. Also, where someone expressed a need to go deeper / sub-folders in a category, I've suggested to create a Group instead as they clearly need more flexibility/pages.
We moved from a Confluence wiki that had a very deep content structure to now a flat Jive / social one and this is confusing to our audience. So the problem is "where's my stuff."
My questions- What can I do to better organize content within a Group or Space (aside from widgets/tiles / calls to action?) All i need is from a Space or Group to go 1-3 layers deep, max. Here's what I think my options are. Please chime in if you know of other ways to help address this problem!
- Left hand nav or second level- Is it technically possible in a Cloud instance to have a top hand nav to help guide people a bit more? I've seen some other communities use this. Would you recommend it? Does this help with the problem?
- I already have a 'My Groups' quick link in the nav to take users to the groups they are in. Is there something we could link to to show a one-stop-shop of ALL content/groups/spaces etc one is involved in?
- Sub spaces or Groups? If people need to go deeper, should we advise sub spaces or Groups? And i don't want the sub spaces to get unwieldy...
- Tiles + Pages- I could educate people on how to use the extra pages for organizing content better, but it still requires understanding that you won't have sub folders/categories and a traditional information hierarchy.
Welcome your thoughts and input! I'm sure we're not the only one struggling with this...and would love to know what everyone is doing.