1 person found this helpful
I'm curious too. More broadly, what's the point of marking a response as "helpful"? Looks like 1) users get points for marking responses as helpful, and 2) if enough replies on a question get marked as helpful (based on a threshold set under system>settings>structured outcomes), the question is assumed answered.
Also, nice to meet you at JiveWorld, Frank!
2 people found this helpful
The point of marking responses as helpful is:
- To give the respondent feedback, sort of a virtual "thanks"
- To provide others an indication that the response may have value for them as well
You, too, Ben! I've been remiss in sending emails to say the same! I plan to get to Portland and say hi!
I'm also hoping we find an answer to this. My social media expert on the staff wants to post tips about things. She asked me this specific question, and I honestly had no idea what to tell her, nor did I find a good answer on the site. Tracy Maurer may have summed up the "Helpful" in its entirety, but official word would be good.
Oh, and as for the "bet," I don't think it does elevate items in search because I've not seen that behavior. She thinks it's such a good idea that of course it works that way. I hope she's right, tho!
Thanks for that Tracy Maurer
I believe the more interaction within a community, the better; is it correct that the only way to elevate the "best" answer is to mark it correct?
This opens up the can of worms: "what if there is more than one correct?" I ask members to mark the one they found "most correct" and provide a conclusion post for those following the discussion.
More than a year later, and no definitive answer on this unless Tracy's sums up the total value on "helpful." I stumbled across my own question while looking for some documentation on "correct" answers. Bit of a bummer.