Reviewing through your description I am unclear on the specific widow you are viewing, in order to help me better understand can you please provide screenshots of the following:
1. Premium Support window
2. Personalized Support window
Along with the URL you are navigating to to view this content.
NOTE – getting a copy of the invoice is my priority.
Personalized Support Screen – On My iPhone this loads fine. Not on IE11 or Firefox. Personalized support section stays blank
Access to download my Invoice:
See Invoice Link below in red – The link page does not open. The link seems to be to https://www.producteev.com/settings/subscriptions/56ab465f2adaea5540000000/invoices/in_17YZze2ghCTOL23PredCZ7dG
Senior Vice President Infrastructure
SMBC Aviation Capital | IFSC House, IFSC, Dublin 1, Ireland
Phone: +353 1 859 9092 Mobile: +353 86 8326082
Thanks for the screenshots. Looking through them I see this is in reference to the Producteev application. For this type of request I would recommend sending an email to firstname.lastname@example.org.