2 Replies Latest reply on Apr 15, 2016 9:33 AM by kanwargrewal

    Google login(SSO) is not working for IOS App

    kanwargrewal

      Hi Team,

       

      We are using Jive Cloud version Jive SBS 2016.1.0.0. We have enabled SSO Google login for the intranet portal. It is working perfectally fine on web as well as Andriod Jive Daily App. But the Google login is not shown up in IOS Jive Daily App. The login page on IOS Jive Daily App shows just native jive login but no Google login link.

       

      Can u please help me to fix this issue urgently, as we are going to launch the website for our company in next 2 days.

       

      Thanks

      Kanwar

        • Re: Google login(SSO) is not working for IOS App

          Hi Kanwar,

           

          Reviewing through your description, the expected behavior of the mobile apps both Daily for Android and iOS is to use the same authentication process as in a desktop browser. As such, once your instance's URL is entered into the Jive Daily UI, you should be taken to a page where you input both your username/password to gain access to your instance.

           

          However, if you are seeing an error during the process I would recommend submitting a case in your secret customer group here in the Jive Community so that the next available support engineer can perform further investigations into your specific instance.

           

          Thanks!

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