I'm trying to install Jive for Office 30.4.1, but it's hanging up looking for the uninstall files for the previous version 20.5.593.15184....which are no longer on my system. How do I get the 20.5.x off of my system so that I can install the latest plugin?
Are you able to see the error the Office logs? If so, can you provide me the snip of it here so that I can review. If not, we'll want to open a case in your Private Support group. This way Support can request and review the office logs within your secure group.