1 Reply Latest reply on Apr 25, 2016 7:07 AM by jeph.yang

    cannot create a new user

    javaguy

      I have a fresh cargo Jive installation (from Jive Parent POM). The version is jive-core-8.0.3.0_886_6eafe9c.jar. The Tomcat is Tomcat 8.

       

      When I attempt to create a new user in the Admin Console - People - Management - Create User, I receive "Failed to add user: 'null'".

       

      the sbs.log prints error:

       

      2016-04-22 15:09:10,573 [http-bio-8443-exec-1] [1:admin:REGULAR] ERROR com.jivesoftware - Exception attempting to create user.

      java.lang.NullPointerException

          at com.jivesoftware.community.recentcontent.impl.RecentContentHelper.removeContainerFromRecentContentCache(RecentContentHelper.java:240)

          at com.jivesoftware.community.browse.provider.BaseBrowseDataProvider.handle(BaseBrowseDataProvider.java:213)

          at com.jivesoftware.community.browse.provider.UserContainerBrowseDataProvider$Handler.call(UserContainerBrowseDataProvider.java:66)

          at com.jivesoftware.community.browse.provider.UserContainerBrowseDataProvider$Handler.call(UserContainerBrowseDataProvider.java:1)

          at com.jivesoftware.community.aaa.authz.SudoExecutor.executeCallable(SudoExecutor.java:59)

          at com.jivesoftware.community.browse.provider.UserContainerBrowseDataProvider.handle(UserContainerBrowseDataProvider.java:48)

          at com.jivesoftware.community.browse.provider.UserContainerBrowseDataProvider.handle(UserContainerBrowseDataProvider.java:1)

          at com.jivesoftware.base.event.v2.EventDispatchHelper.dispatchEventToInlineListeners(EventDispatchHelper.java:215)

          at com.jivesoftware.base.event.v2.NonBlockingEventDispatcherImpl.fireToInlineListeners(NonBlockingEventDispatcherImpl.java:118)

          at com.jivesoftware.base.event.v2.NonBlockingEventDispatcherImpl.fire(NonBlockingEventDispatcherImpl.java:108)

          at com.jivesoftware.community.impl.UserContainerManagerImpl.createUserContainer_aroundBody14(UserContainerManagerImpl.java:134)

          at com.jivesoftware.community.impl.UserContainerManagerImpl$AjcClosure15.run(UserContainerManagerImpl.java:1)

          at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96cproceed(AbstractTransactionAspect.aj:60)

          at org.springframework.transaction.aspectj.AbstractTransactionAspect$AbstractTransactionAspect$1.proceedWithInvocation(AbstractTransactionAspect.aj:66)

          at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:267)

          at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96c(AbstractTransactionAspect.aj:64)

          at com.jivesoftware.community.impl.UserContainerManagerImpl.createUserContainer(UserContainerManagerImpl.java:109)

       

      System info:

      Uptime: 2 hours 2 minutes 33 seconds
      Jive SBS Version: 8.0.3.0
      Jive Revision Number: 20160218075410.6eafe9c.release_8.0.3.x
      Edition (sent to Global Registry):   Jive Internal Community (on-prem.000) 
      Version (sent to Global Registry): 0080500028
      Tenant ID: 5710b520-7571-465b-9239-dd781b6c96aa
      JVM Version and Vendor: 1.8.0_25 Oracle Corporation
      Application server: Apache Tomcat/8.0.33
      Operating System: Linux
      Hardware: amd64
      User Manager:   com.jivesoftware.base.profile.MultiProviderUserManager (Default)
      Group Manager:   com.jivesoftware.base.database.DbGroupManager (Default)
        • Re: cannot create a new user

          Hi  Alexander,

           

          I'm sorry to hear that you're unable to create users. I'm not familiar with this specific stacktrace, so I would encourage submitting a support case in your private Jive Community customer group for direct troubleshooting assistance.

           

          Regards,

          Jeph Yang