6 Replies Latest reply on Aug 3, 2017 2:12 AM by xaviermenda

ADFS log-in error

gdemetrios@seek.com.au Apr 26, 2016 12:10 AM

Hi guys,

We have recently started encouraging the uptake of Jive Daily for our Jive'n community. When a user confirms our community URL, they are directed to our community log-in page to select 'employee' or 'non-employee' login.

The employee login option directs uses to our single sign-on ADFS page (the same way it does when logging into the Jive App or the mobile version of our community).

With Jive Daily, the single sign-on page displays as blank on selecting 'employee' log-in - hangs forever.

Any ideas? Do we need to make any changes to our LDAP/SAML settings to work with Jive Daily?

The work-around at the moment is to select non-employee login which seems to work

Cheers

George

Re: ADFS log-in error

moby Apr 26, 2016 8:21 AM (in response to gdemetrios@seek.com.au)

thanks so much George for posting this one. I'm having the same problem with our ADFS login with Daily.
I've been testing the heck out of this with my network team trying to find the delta between Daily and Mobile. And so far we haven't found the root cause.
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Re: ADFS log-in error

troy_arkley@nkusa.com Oct 27, 2016 11:27 AM (in response to gdemetrios@seek.com.au)

Hi George,

Did you ever get this resolved? I'm experiencing the same issue!

Thanks,

Troy
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- Re: ADFS log-in error
  
  gdemetrios@seek.com.au Oct 27, 2016 2:57 PM (in response to troy_arkley@nkusa.com)
  
  Hey Troy,
  
  I never actually heard back from anyone on this, so we continued to use the work-a-round and asked users to log in using the non-employee login option which seemed to work. Not ideal. We ended up changing the log-in message to say 'Non-Employees and Jive Daily Log-in'.
  
  Since the second last upgrade though, 2.12.0 on the 21 August, the issue was resolved for us and we've reverted back to using the employees log-in option.
  Hope that helps - I suggest you raise a private support case if you haven't done so already - it seems that's the only way I ever get anything looked at by anyone - especially given you can't ask new questions in Jive Daily anymore
  
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  - Re: ADFS log-in error
    
    troy_arkley@nkusa.com Oct 31, 2016 2:49 PM (in response to gdemetrios@seek.com.au)
    
    Thanks so much for responding, I've logged a private support case!
    
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Re: ADFS log-in error

tburak Dec 12, 2016 3:10 AM (in response to gdemetrios@seek.com.au)

Hi - we are seeing the same, as we use OneLogin for authentication -

We raised a support case, and it is being assigned to back line support -

Will post here if we have resolved -

Tanya

Jive Daily
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Re: ADFS log-in error

xaviermenda Aug 3, 2017 2:12 AM (in response to gdemetrios@seek.com.au)

Hi everybody,

Are the problem solved for you today? Since we're also using ADFS to log-in into Jive Daily, I was wondering if any of you was experiencing log-in issue in particular with Huawei devices?
Since 19th of July 2017, several huawei users were suddenly unable to access Jive Daily anymore...

Thanks,

Xavier
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