2 Replies Latest reply on Apr 26, 2016 3:26 PM by Michael Kinens

    Account creation: issues when upper-case characters are used

    Michael Kinens

      Does it seem reasonable that upper case characters can't be used when registering for a community account (in JiveX)?

      We recently had a complaint from a customer which suggests that:

      • they opted to use upper case characters in their Username
      • no error message was presented to indicate that the above was the issue
      • the only message which the end-user receives is: 'Enter the characters you see in the image' (below the Captcha challenge)