2 Replies Latest reply on Apr 28, 2016 5:54 AM by tconnery

    How do I direct email community or space members?

    tconnery

      Hey everyone - my organization is using Jive cloud services and we have many spaces and groups configured. I am not a full admin but am managing a few spaces as a community manager.

       

      A painpoint I am noticing is that although I have manually added the members we hand select for these spaces, I can't figure out a way to force email them.  I have used external processes like company email, instant messaging, etc but I would love to have a clickable link that was a mailto: function for all space members. Many of my announcements, new content notifications, etc are not being seen by our members.  What are my options for force emailing all members?  We are trying to grow our adoption & collaboration and I need to find a way to make our members see content that is being created in the community. I can't rely on them to manage news streams and notifications themselves.  I hope they do - and help train them to do so BUT I need a backup plan as well.

       

      Any advice?

       

      Thanks

        • Re: How do I direct email community or space members?

          Hello,

           

          I understand you're looking for a way to send emails to your community or space members.  Unfortunately, direct email messaging is currently not supported in Jive Cloud. While you could continue to use System Announcements either from the root space or from each individual space using the to "Send inbox notification" option, this will only generate a notification to their Jive inbox, not send an actual email. An email will only be reciprocated if the individual users have the necessary email notification preferences enabled for their inboxes.

           

          If sending force email notifications is an important feature you'd like to see, I'd recommend voting for the existing idea here:

           

              

           

          Or submit your own by posting a feature idea to the Ideas for Jive space to help capture this feedback for our Products Team.

           

          I hope this helps. Let me know if you had any other questions.

           

          Regards,

          Jeph Yang

          1 person found this helpful
          • Re: How do I direct email community or space members?
            tconnery

            Thanks for the info and links to ideas Jeph.