1 Reply Latest reply on Apr 28, 2016 10:42 AM by jeph.yang

    Users getting errors from login link on invitation.

    jcavanagh

      I recently sent a few invitations to intenral personnel for access to our new community. Every invitation i sent give a error "an unexpected error has occured" when you click the link. Any clues?

        • Re: Users getting errors from login link on invitation.

          Hi John,

           

          I'm sorry that the new user invitations are resulting in this error. Unfortunately, there are no known issues with invitation links resulting in this error, so this will require targeted troubleshooting. I'd recommend submitting a support case in your private Jive Community customer group and a Jive Customer Support team member will be happy to assist you.

           

          Regards,

          Jeph Yang