4 Replies Latest reply on May 2, 2016 10:41 AM by Toby Metcalf

    Joining Profiles - Is It Possible?

    Toby Metcalf

      Good day everyone,

      I have members with multiple accounts tied to different company email addresses; is it possible to join them into one?

      Members would like to access all their past conversations and content, but from one profile - is this possible and how do I do it?

      Thank you.

      Best,

      Toby

        • Re: Joining Profiles - Is It Possible?
          daniel.marotta

          Hi Toby,

           

          Are you asking about merging profiles? I don't think that is possible, at least not out of the box. I'm sure some Jive partners have developed a custom plugin or API call to accomplish this task though.

           

          Does PTC still has a custom SSO? If one of your members created content under one company profile, then transferred to another company and created another account, and does not have access to their old account, there is a way to link them up to their old account and continue using it as their primary account by editing their user properties. It's been a while since I've done it but could show you how if you wanted to jump on a screen-share.

           

          P.S. - who is the Community Manager at PTC these days?

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