2 Replies Latest reply on May 10, 2016 11:11 AM by edmiidz

    Why can't I find Zendesk Connector from the list of Add ons?

    edmiidz

      I'm following the steps on Installing and Configuring the Connector, but I cannot find Zendesk Connector from the list of Add ons, in my cloud instance of Jive-n:
      https://mdsol.jiveon.com/addon-services!input.jspa?filterID=allServices~availableState

        • Re: Why can't I find Zendesk Connector from the list of Add ons?

          Hi Nik,

           

          Reviewing through your description, I would expect the add-on to appear in your instance once the following conditions are met:

           

          1. You have gone through Zendesk Connector - Configuring Zendesk

          2. You are a Manage Community or Full Access admin in your instance.

           

          If you are not seeing the add-on present once meeting these conditions, I would recommend submitting a case in your customer group here in the Jive Community so that the next available support engineer can assist with further investigations specific to your instance.

           

          Thanks!

            • Re: Why can't I find Zendesk Connector from the list of Add ons?
              edmiidz

              Issue created.  BTW, here is what I do see:

               

              Add-on Name Permissions Last Updated Action

               

              WebEx Connector for Jive

              Lets Jive community users create and schedule WebEx meetings anywhere, with anyone on the site. (Additional license required: Contact your sales representative for details.)

              By: Esna Technologies

              Jul 31, 2015

              Version: 1.0.2

               

              Jive Connector for Hangouts

              Lets Jive community users create Hangouts anywhere, with anyone on the site. (Additional license required: Contact your sales representative for details.)

              By: Esna Technologies

              Mar 8, 2013

              Version: 1.0.0

               

              Egnyte For Jive

              Store your Jive uploads in Egnyte

              By: Egnyte, Inc.

              Nov 18, 2015

              Version: 1.0

               

              Jive Connector for Lync

              Lets Jive community users create Lync meetings anywhere, with anyone on the site. (Additional license required: Contact your sales representative for details.)

              By: Esna Technologies

              Mar 8, 2013

              Version: 1.0.0

               

              JIRA

              Bring in issues from a JIRA system, comment on them and sync back to JIRA

              Version: 1.0

               

              Evernote

              Bring in notes from an Evernote Notebook and discuss them in a Jive Group

              Version: 1.0

               

              Jive Present

              Lets you push the latest videos, presentations, selling tools, and other content to sales reps on iPad and Android Tablets. (Additional license may be required: Contact your sales representative for details.)

              By: Showpad

              Mar 8, 2013

              Version: 2.0.0

               

              Facebook

              Bring in activities from a Facebook Fan Page that you own, comment on them and sync back to the Fan Page

              Version: 1.0

               

              Jive Connector for Chime

              Adds actions to profiles, hover cards, places and content to Chime users.

              Sep 15, 2015

              Version: 1.0

               

              Jive Identity Connector

              Enables synchronizing user profiles from this Jive instance to the Jive Identity Service.

              Feb 10, 2016

              Version: 20160210

               

              Google Drive

              Use Google Drive as external storage provider for your files and docs (requires separate installation of the Google Docs Add-on)

              Jan 20, 2016

              Version: 1.0

               

              Rewards

              A next-generation engagement solution.

              Mar 8, 2013

               

              OWA Cartridge

              OWA JAB Cartridge

              Sep 9, 2013

               

              Lucidchart

              Provides collaborative diagramming to make it easy to draw flowcharts, org charts, wireframes, UML, mind maps and more.

              By: Lucid Software Inc

              Mar 10, 2016

              Version: 1.2

               

              Yammer

              Bring in activities from a Yammer group, comment on them and sync back to Yammer

              Version: 1.0

               

              Google Drive Files & Docs

              Collaborate on your Google Docs in Jive, enables you to sync, view and edit Google Docs directly inside Jive (requires the Google Drive Add-on to be installed)

              Nov 21, 2014

              Version: 1.1

               

              Twitter

              Bring in tweets that @mention a specific handle or tweets written by members of a List. Discuss them in a Jive Group

              Version: 1.0

               

              SmarterPath Social Learning (US)

              Social Learning for Jive

              By: POKESHOT///SMZ

              Apr 8, 2016

              Version: Production

               

              Bugzilla

              Bring in bugs from a bugzilla product, comment on them and sync back to Bugzilla

              Version: 1.0

               

              Jabber Connector for Jive

              Lets Jive community users launch Jabber for instant messaging and calls with anyone on the site. (Additional license required: Contact your sales representative for details.)

              By: Esna Technologies

              Aug 25, 2015

              Version: 1.0.2

               

              Jive Community

              Sync discussions from a place on another Jive community

              Version: 1.0

               

              Dropbox

              Use DropBox as a storage provider

              Version: 1.0

               

              Exchange Distribution List

              Bring in e-mails from an Exchange email distribution list, reply to them from Jive

              Version: 1.0

               

              Google Groups

              Bring in e-mails from a Google Group, reply to them from Jive

              Version: 1.0