3 Replies Latest reply on May 16, 2016 1:58 PM by heatherausmus

Plans for Rewards Reporting

heatherausmus May 10, 2016 12:53 PM

Now that I'm getting close to launch my new community (next week ), I'm going to be focusing on measuring and reporting the performance of the community and the completion of quests, missions and movement up the leaderboard is on the list. We do also have a challenge related to the leaderboard where I need to know when someone reaches a specific level. So, what are the plans for reporting and analytics in Jive Rewards? What is the roadmap?

If there hasn't been any conversation / discussion on it, what's the best way to start one (besides this thread) and share reporting wants and needs to see how they can be incorporated? I looked in the project and the official Rewards space and didn't see a lot of questions or dialogue around this topic - maybe I missed it though.

I also admittedly get the sense that I'm going to quickly get frustrated if I'm always going to have to refer to Jive Cloud Analytics/DES and map completed actions back to Jive Rewards long term, so I thought I'd see about starting this now in hopes to prevent it.

Thanks!

Re: Plans for Rewards Reporting

CurtisG May 11, 2016 10:09 AM (in response to heatherausmus)

Hi Heather - this group is a bit more focused on customer-customer conversations. Can you post out to Jive Gamification, Engagement, and Rewards? Any insight into the types of measurement you are looking into would be awesome to help us plan out the future.
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- Re: Plans for Rewards Reporting
  
  heatherausmus May 11, 2016 2:15 PM (in response to CurtisG)
  
  Thank you Curtis Gross! I've moved this to Jive Gamification, Engagement, and Rewards and look forward to hearing others thoughts. I'll also work on pulling together my thoughts on the types of measurement I'd like to see and post it. I'm working on the preparing spreadsheets for reporting, so it's a great time for me to prepare this.
  
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- Re: Plans for Rewards Reporting
  
  heatherausmus May 16, 2016 1:58 PM (in response to CurtisG)
  
  Hey Curtis Gross, I've posted a summary of what I'd LOVE to see available in Jive Rewards reporting: Jive Rewards Reporting Capability Wish List / Request.
  
  I'm working on trying to map actions / events and missions to reporting in the DES and it currently feels cumbersome, while I'm totally unsure one to track or view other items (such as expertise badges - where do I find out who is the top expert every month in the community?) If there was any way that this could become available soon form even just an exporting capability (no fancy dashboards or charts), that would be awesome.
  
  If you want to connect on this directly, let me know.
  
  Thanks and look forward to hearing your feedback and questions.
  
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