1 Reply Latest reply on May 18, 2016 7:09 AM by ztenerowicz

    Error attempting to use Egnyte Add-on for first time after installing & configuring

    anthony.pelosi

      I am getting a "You will have to log in again" error attempting to use Egnyte Add-on for first time after installing and configuring. I am using Jive v8 in a Jive hosted environment.

       

      During configuration, I just supplied the URL to our Egnyte instance. Assuming I should be given the option to authenticate to Egnyte the first time I use the add-on but I get this screenshot instead.

       

      Screen Shot 2016-05-17 at 1.42.32 PM.png

        • Re: Error attempting to use Egnyte Add-on for first time after installing & configuring
          ztenerowicz

          Hi.

           

          I'm one of the developers behind Egnyte integration.

          What you see is two lines that the app can use later as parts of the interface. It looks like most of the app didn't get loaded.

           

          Does this keep happening when you try again?

          Could you also mention the browser you are using?

           

          Can you open the developer tools in the browser and go to the "network" tab before opening the app and then share what gets logged there?

          If you don't know how to work with developer tools I can guide you after you tell me which browser you are using.