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That's great to hear that you're rolling this out to your employees. We've used Quests pretty extensively on the Sales / Sales Enablement side in a variety of different ways. Here are some examples, but please let me know if you have any questions in particular.
- Sales Onboarding: We have created a 30-60-90 day onboarding program, and provide badges and points (automatically) when a user gets to certain stages of the onboarding program. As an example, as a sales rep gets to week 4 of the program, they need to submit a video to our “Sales Jiversity Assessments Space.” By that point in the program they would have already bookmarked a particular document that we told them to bookmark, and submitted 4 discussions (1 per each week) to the assessments space. Upon the video submission they will get a “Masters Degree Badge.”
- Product Training: We’ve also found ways to get a little more prescriptive as to how we’d like for a sales rep to navigate through a Quest. As an example, in our Jive-x product training, we created a quest on the back-end, but provided sales with a single document to guide them through the quest/product training (See screenshot below). Each one of those links is a trigger for the quest, and upon completion they will be rewarded with a badge and points – we’ve found this to be very beneficial.
- Here is an example of what a sales rep will see by clicking on “2. View”
I hope this info is valuable, but please don't hesitate to reach out if you have any further questions about quests!
2 people found this helpful
Here are some additional programs which we've implemented within Jive's very own interactive intranet called Brewspace:
1) Global Peer Recognition: we've also configured global User Badges to do peer recognition for behaviors that we want to encourage within our internal community at Jive. Our program is called "Jive Acclaim" and anyone within our community is able to recognize our peers.
2) Company Onboarding: New Jivers are asked to go through this company check list content within their first week. Once they completed the item on this checklist and write their first week blog within our New2Jive space, he/she will receive 700 points.
3) Community Onboading: Our self-paced internal community onboarding program called Brewspace Onboarding also has a quest configured it. It is important for a new Jiver to understand how to use our interactive intranet. Users who consume all of the onboarding materials as outlined in the program will receive 1000 community points and a badge.
Please let me know if you have any questions!
Is it correct that you have documents/groups that tell people how to onboard to the community? Would you do that with every quest? We are now looking in activating rewards and we want to start small by doing it for Onboarding, but also for knowlegde sharing in a particular group.
For the knowledge sharing in a group, would you create a page within that group that shows the quest and explains more about it?
These examples have been very helpfull!